Moving House Phone Supply – Your Ultimate Guide for the UK

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Choose your supplier from our list & see their specific steps to easily moving house phone supplier in the UK. Plus: Watch out for hidden costs & how to keep your phone number when you move.

6 April 2021

Always connected. Easy switching. And keeping your phone number when you move.  Our team is creating this ultimate guide to moving house phone supply in the UK, complete with all the specific steps for each individual landline supply company and all their contact details to help make your move easier and smoother.

We also look at what hidden charges there might be when moving and see how to keep your phone number when you move in the UK.

Moving house phone line supplier

Just as important as picking a good removal company, it’s always best to notify your connectivity supplier well ahead of the time before you move. And that includes moving house phone & broadband supply. Remember that closing the account at your current address and ensuring your supply at the new one can take some time – a good rule of thumb is to notify them at least 30 days in advance.

Of course, you’re free to organise your utilities when moving according to your preferences. Feel free to request your current supplier to activate at your new home (and keep your number!), adopt the new house’s current supplier or even switch suppliers – it’s all up to you and your needs. (In fact, moving home might be a good time to look at the budget and available prices and services, to reassess and see if you’re getting the best service for your needs.)

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Steps for Moving House Phone Supplier

We’re busy creating a complete list of step-by-step guides below, with all contacts, tips and tricks, for moving house phone supply, complete with every supplier in the UK’s details. Choose your supplier below and click to get their specific requirements & insights:

Moving House Phone by SSE

Easy transfers. Managing your service. And all the contacts you’ll need. SSE offers one of the widest ranges of utilities and services – from broadband to phone and energy. And you can organise it any way you please when moving home with SSE.

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Quick Contacts:  Broadband 0345 071 9626 | Energy 0345 600 2006

Moving House Phone Supply by Plusnet

A simple phone call. Easy steps. And uninterrupted phone and internet. Plusnet goes out of their way to make moving as easy as possible for you – hence their dedicated moving home team. Just be sure and notify Plusnet at least 30 days in advance, so your new phone and internet will be set up just as you like it – see the complete guide with all contacts in our post on moving home with Plusnet.

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Quick Contacts:  Phone 0800 587 1952 | Website: https://www.plus.net/ 

Moving House Phone Supply by Utility Warehouse

Moving in or out. Easy switching. And taking your services with you. Utility Warehouse is known for its phone and broadband bundles that also help lower your monthly energy costs. But note: They have two different methods of contact for moving home as an existing or new customer. Don’t fret, see our complete step-by-step guide to moving house with Utility Warehouse

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Quick Contacts:  Phone 0333 777 0777 | Contact form: https://uw.co.uk/help/contact-us 

Note: We’re still adding supplier info here! Our team is working hard at updating this page with every supplier in the UK. And there’s quite a few, so please bear with us as we systematically go through them all. If you don’t see your supplier here yet but need the info, email us and a consultant will help you: info@removalscompanyuk.co.uk.


Keeping phone number when moving house

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Does your landline number change when you move?

Yes, but not always. Usually, you can keep your phone number when you move within the same area, with the same telephone exchange prefix – for example 01… or 02. Especially if the codes are an exact match. You can check your area codes here. But if you move far away and the codes are very different, your number will likely change.

How do I keep my landline number when I move?

You’ll have to arrange a moving house phone setup with your supplier – exactly what the above steps in this post helps you do! Which means notifying your supplier 30 days in advance and opting to take them with you to your new address. If your new home isn’t too far away, you keep your number.

But note these two things: It gets complicated when you switch providers (you might not be able to keep your number!), and, of all the home phone providers in the UK, Sky isn’t able to help you keep your number – for whatever technical reason. So keep that in mind.

What about keeping my number with Sky?

We’re not exactly sure why but provider Sky Talk and Broadband can’t transfer your old number to a new address. Sky will always issue you with a new number for a new address, even if it’s right next door.


Additional info for moving house phone supplier

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Do BT charge to move house?

BT only charges for moving house phone supply under certain conditions. If the new home doesn’t have a landline installed, you might have to pay for installation. If you choose an upgraded package for your new home, you might have to pay an activation fee. And, if you want to cancel your BT service but don’t inform BT 30 days before your move and cancellation, you could pay an early termination fee.

How much does it cost to move a BT phone line?

Sometimes, nothing. But if any of the above applies, you could be liable to pay. BT Landline installation usually costs £140. And, activation costs apply to all BT TV and some internet packages. So, if you upgrade to a phone + internet or TV, there could be an upgrade activation charge upwards of £20 – see their price guide.

Early termination fees are calculated from the monthly costs for the duration of your contract period, minus VAT and 1% or any savings BT generates by not delivering your service. It’s unfortunately a bit complicated, but you can get more details under “early termination” in their price guide here.

Can I cancel BT when moving house?

Yes, of course! Just contact them at least 30 days ahead of the date you want to cancel from (or your move date) and ask them to cancel your phone service. Just note, with contracts there might be an early cancellation charge – see note above.

HOT TIP: When moving home phone suppliers (switching) to someone new at a new home, it’s always best to ask your new supplier to set up your service for you. They want new customers, so they’ll arrange the whole thing on your behalf – saves you a ton of effort!


ABOUT OUR #MOVINGHOME SERIES

Biggles Removals wants to help make moving a breeze, so we’re compiling helpful posts on a range of topics, from switching suppliers when moving home to sourcing boxes, printable checklists & even taking the stress out of moving. Got a removals question, email us at info@removalscompanyuk.co.uk

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